1. How do I know if my order has been successfully made?
As soon as you make your payment, you will be redirected to a page which reads ‘Your order is successful’ and provides the details of your order and the e-book downloads along with it.
Our team will receive your information (email, number, etc.), and then they will contact you to make sure you get our products.

2. What happens if the payment is deducted but my order wasn’t placed?
We will immediately get it rectified if you send an email to socialnetwork.robteam@gmail.com and attach the proof of your payment. Our team will handle it and you will be provided the product(s).

3. What are the steps to be followed to make a payment?
We accept payment through Paypal payment gateway. We accept any credit/debit cards. The customer can make their payment via online being assured that our trusted payment gateway partners use their technology to protect the details of the transaction against any type of theft and infringement and keep the details confidential every time.
Click on ‘Purchase’ right next to the product and it will lead you to the ‘Checkout’ page. Enter your billing details and check your order details before clicking on the ‘Place Order’ button. You will be directed to the payment gateway page, fill in your card or bank details, and pay for the product. Your order is now placed and your e-books can be downloaded.

4. Would there be any extra charges for a product?
It may be not, but there would be any extra charges for a product other than the price given next to the product on the product page.

5. How can I make payment using my credit or debit card?
– We consent for payments made via credit or debit card.
– We accept money transactions by Visa, Master Card, and credit cards only.
To pay through your credit card, you need to enter your card details, expiry date, three-digit CVV number displayed at the back of the card. As you enter the card details, you will be channelized to the bank’s page for submitting your secure online transaction password.

6. What is the return policy?
There will be neither cancellation nor returns for our products as they are downloaded immediately by the customers.

7. Will it be safe to use my credit/debit card details on https://www.ebook.crackieltswithrob.com website?
We use Paypal as our payment gateway for all transactions therefore, it is extremely safe. A payment gateway does not store your data. What this means for you is that your online transactions are encrypted to ensure there is no data interception.
All the details you enter concerning the payment like name, address, card information, details for net banking, etc. are used only to complete the transaction. The payment gateway never stores sensitive information like CVV, pin or password.